Fibertex Customer Service Administrator
- Durban, KwaZulu-Natal
- Permanent
- Full-time
Key Performance Areas (including but not limited to):
Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from KAM and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of;
Sample requisitions
Customer complaints, returns and credit notes
Invoices in conjunction with receipt of delivery notes
Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports
Qualifications and Experience
1 – 2 Years in a similar customer services role
Matric qualification
Tertiary qualification/certification would be advantageous
Key Competencies
Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
Effective communicator – capable of using various forms of communication
Sense of humour
Adaptable, learner mind-set
Detail oriented